Privacy Policy
Last Updated: December 2025
At Tuka, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Tuka mobile application.
1. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (first and last)
- Username
- Profile picture (optional)
- Authentication credentials (encrypted)
Location Data
With your permission, we collect:
- Precise location (latitude/longitude) when you use location-based features
- Location data is only collected while you are actively using the app
- Location data is used to show nearby recommendations and drops
Contacts (Optional)
With your explicit permission, we access your device contacts to help you find friends already using Tuka. Important:
- Your contact list is NEVER uploaded to our servers
- We check each contact individually against our database
- Only matching user IDs are returned to you
- You can revoke this permission at any time in device settings
User-Generated Content
We collect content you create on Tuka:
- Drops (recommendations) including name, description, location, tags, and ratings
- Comments on other users' drops
- Photos you upload for drops
- Collections you create
- Likes and interactions with other content
Automatically Collected Information
We automatically collect:
- Device information (model, operating system version)
- App usage data (features used, session duration)
- Crash reports and error logs
- IP address
2. How We Use Your Information
We use your information to:
- Provide and maintain the Tuka service
- Create and manage your account
- Show you personalized recommendations based on your location and preferences
- Connect you with friends who are also using Tuka
- Enable you to create, share, and discover drops
- Improve and optimize our app's performance
- Send you service-related notifications (e.g., friend requests, comments on your drops)
- Respond to your support requests
- Detect and prevent fraud, abuse, and security issues
3. How We Share Your Information
We do NOT sell your personal information. We share your information only in these limited circumstances:
With Other Users:Your profile information, drops, comments, and collections are visible to other Tuka users based on your privacy settings. Your exact location is never shared—only the locations of your drops.
With Service Providers: We use trusted third-party services to help us operate Tuka:
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
AI Concierge:Our concierge replies are generated by an artificial intelligence service (Google Gemini). To produce a reply, we send that service the messages you exchange with the concierge, including earlier messages in the same conversation and any contact details you choose to type into the chat, along with the hotel's list of recommendations. We use a paid Google API tier under terms that prohibit Google from using this content to train or improve its models; Google retains it only briefly to detect abuse. The concierge is automated—please avoid sending sensitive personal information (such as payment card, health, or government ID details) in the chat or by text.
For Legal Reasons: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
With Other Users:Your profile information, drops, comments, and collections are visible to other Tuka users based on your privacy settings. Your exact location is never shared—only the locations of your drops.
With Service Providers: We use trusted third-party services to help us operate Tuka:
- Clerk (Authentication and user management)
- Cloudinary (Image hosting and optimization)
- Google Places API (Location geocoding and place information)
- Google Gemini API (AI concierge — generates the chat and text-message replies)
- MongoDB Atlas (Database hosting)
- Twilio (Text message delivery and receipt)
- Expo Push Notifications (Push notification delivery)
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
AI Concierge:Our concierge replies are generated by an artificial intelligence service (Google Gemini). To produce a reply, we send that service the messages you exchange with the concierge, including earlier messages in the same conversation and any contact details you choose to type into the chat, along with the hotel's list of recommendations. We use a paid Google API tier under terms that prohibit Google from using this content to train or improve its models; Google retains it only briefly to detect abuse. The concierge is automated—please avoid sending sensitive personal information (such as payment card, health, or government ID details) in the chat or by text.
For Legal Reasons: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4. Data Storage and Security
Where We Store Your Data: Your data is stored on secure cloud servers provided by MongoDB Atlas and Cloudinary, located in the United States.
How We Protect Your Data:
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
How We Protect Your Data:
- All data transmission is encrypted using HTTPS/TLS
- Passwords are encrypted and never stored in plain text
- Database access is restricted and monitored
- Regular security audits and updates
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through the app settings.
When you delete your account:
When you delete your account:
- Your profile, drops, comments, and personal information are permanently deleted
- Some anonymized usage data may be retained for analytics
- Deletion is irreversible and cannot be undone
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can access your personal information at any time through the app.
Update: You can edit your profile information, including name, username, and profile picture.
Delete:You can delete your account and all associated data through Settings → Privacy and Permissions → Delete Account.
Control Permissions: You can manage device permissions (location, contacts, camera, photos) through your device settings.
Privacy Preferences:You can control who can follow you, send friend requests, and see your activity status through Settings → Privacy and Permissions.
Data Portability: Contact us at support@tuka.world to request a copy of your data in a portable format.
Access: You can access your personal information at any time through the app.
Update: You can edit your profile information, including name, username, and profile picture.
Delete:You can delete your account and all associated data through Settings → Privacy and Permissions → Delete Account.
Control Permissions: You can manage device permissions (location, contacts, camera, photos) through your device settings.
Privacy Preferences:You can control who can follow you, send friend requests, and see your activity status through Settings → Privacy and Permissions.
Data Portability: Contact us at support@tuka.world to request a copy of your data in a portable format.
7. Children's Privacy
Tuka is intended for users aged 10 and older. If you are under 18, you must have permission from a parent or legal guardian to use Tuka.
We do not knowingly collect personal information from children under 10. If we become aware that a child under 10 has provided us with personal information, we will take steps to delete that information.
Parents: If you believe your child under 10 has created an account, please contact us at support@tuka.world to request deletion.
We do not knowingly collect personal information from children under 10. If we become aware that a child under 10 has provided us with personal information, we will take steps to delete that information.
Parents: If you believe your child under 10 has created an account, please contact us at support@tuka.world to request deletion.
8. SMS / Text Messaging
If you provide your mobile phone number (for example, to receive a concierge text about a place you liked, or to continue a chat conversation by text), you consent to receive text messages from Tuka related to that request.
- We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. Your number is used only to send you the messages you requested.
- You may receive recurring automated concierge text messages from Tuka (for example, reservation booking links and replies to your questions) at the number you provide. Message frequency varies based on your activity and requests — these are tied to your specific concierge interactions, not scheduled marketing broadcasts.
- Message and data rates may apply, depending on your carrier and plan.
- Reply STOP at any time to opt out of further messages. Reply START to opt back in. Reply HELP for help.
- Carrier delivery is not guaranteed; carriers are not liable for delayed or undelivered messages.
9. Cookies and Tracking
Tuka is a mobile app and does not use cookies. We do collect device identifiers and usage data to provide and improve our services. We do not use your data for cross-app tracking or targeted advertising.
10. Third-Party Links
Tuka may contain links to third-party websites or services (such as Google Maps for location information). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
11. International Users
Tuka is operated in the United States. If you access Tuka from outside the United States, your information will be transferred to, stored, and processed in the United States. By using Tuka, you consent to this transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of Tuka after such notification constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Triple W Collective
Email: support@tuka.world
Website: https://tuka.world
For privacy-specific inquiries or to exercise your data rights, email: privacy@tuka.world
Triple W Collective
Email: support@tuka.world
Website: https://tuka.world
For privacy-specific inquiries or to exercise your data rights, email: privacy@tuka.world
By using Tuka, you acknowledge that you have read and understood this Privacy Policy.
© 2025 Triple W Collective. All rights reserved.